Frequently Asked Questions & Answers
Everything you need to know about ordering, shipping, payments, and more.
Shopping Information
How do i place a B2B order?
Register for a B2B account, browse our catalog, and add items to your cart. When you're ready, submit a Quote Request. This is not a confirmed order — it sends us your product selection so we can prepare a formal quotation.
We'll send you the quotation via your preferred contact method (WhatsApp or Email), usually within 24 hours. Once you approve, the order is confirmed and payment is due promptly.
See our How to Order page for the full step-by-step process.
Do i need to creat an account?
Yes. B2B pricing is only available to registered and approved accounts. Registration is free and approval usually takes less than 24 hours.
Can i change or cancel my order?
Once an order is confirmed, cancellations and reductions in item quantity are not possible under any circumstances. Adding items to an existing order is possible, however, requests made close to the shipment date may not be accommodated.
Can i purchase by Carton?
Yes. If you are interested in purchasing by carton, please feel free to reach out to us directly via your preferred contact method. We are happy to discuss availability and pricing.
Do you accept pre-orders?
Yes, we accept pre-orders. Please note the following:
- Depending on the item, shipping options range from before the release date to after. The earlier before the release date, the higher the price.
- Due to distribution constraints, some pre-order items cannot be shipped together with other products and may require a separate shipment. Please consult us in advance.
- A pre-order is only confirmed once full payment has been received. Until payment is complete, we cannot guarantee stock or pricing.
- All pre-orders are final — no cancellations or refunds under any circumstances.
PAYMENT INFORMATION
What payment methods are available?
We accept the following payment methods for orders:
- Wise (TransferWise) — Recommended. Fast and low-cost international transfers.
- PayPal — Available for all orders.
All payments are in Japanese Yen (JPY).
Can I be reimbursed through the original payment method?
Yes you can.
Can the country receiving the shipment be different than the country of purchase?
Absolutely YES.
Are there any payment fees?
- Wise: No additional fees from our side. (Wise's own transfer fee applies.)
- PayPal: A 5% processing fee is added to the order total.
Will I receive the same product that I see in the picture?
YES you will receive exactly what you order.
Will you restock items indicated as “out of stock?”
YES items showing " out of stock " will be restocked.
SHIPPING AND DELIVERY
Where do you ship?
We ship to overseas destinations worldwide. Domestic shipping within Japan is not available. Please note that some regions may not be serviceable due to cargo safety restrictions. Please contact us to confirm availability for your country.
How long does it take to ship my order?
Orders are typically shipped within 1–3 business days after payment confirmation. Some items may take longer depending on availability.
Do you ship everyday?
We do not ship on weekends or Japanese public holidays due to carrier schedules. However, we accept and process orders every day.
How long does the delivery take and how much does it cost?
After shipping, estimated delivery times are:
- USA / Canada: 1–3 business days
- Europe: 2–6 business days
Delivery times may vary depending on customs clearance in your country.
Which shipping carrier do you use?
FedEx or DHL, depending on your location. Tracking numbers will be provided when the order is shipped.
How are products packaged?
Products are wrapped in bubble wrap with additional padding to fill gaps in the outer box. We take care to ensure products arrive safely, especially for bulk orders.
Can multiple orders be combined in to a single shipment?
Yes — as a B2B partner, we're flexible with shipping arrangements. Multiple orders can be combined to optimize shipping costs.
However, please note that some pre-order items may ship separately, as they are sometimes sourced from different locations and cannot be combined with in-stock items.
Talk to your account manager about the best shipping arrangement for your needs.
What if I receive the wrong product or missing item?
Please contact us within 24 hours of receipt. To prevent any disputes, we recommend recording a video showing the package contents when opening.
We photograph all package contents at the time of shipping for verification. If items are incorrect or missing, we will issue a refund or ship the missing items.
What if a product is damaged during shipping?
If the damage is caused by our packaging, we will provide compensation. However, the following conditions must be met:
- You must record a video before opening the package to document the condition upon arrival.
- We will compare our pre-shipment packaging photos with your video. If the damage is found to be our responsibility, we will compensate accordingly.
PRODUCTS
Do you sell English-language pokémon cards
No. We currently sell Japanese and Chinese versions only. We specialize in authentic Japanese TCG products sourced directly from Japanese distributors.
Can i get a receipt or invoice
Yes. PDF invoices and receipts are provided with every B2B order. Quotation PDFs are also available for your records.
Do prices change?
Yes. Japanese TCG market prices fluctuate frequently, so our prices are subject to change. Prices shown on the catalog reflect the most recent update. Once a quotation is issued and confirmed, the quoted price is locked in for that order.
CUSTOMS AND TAXES
Are customs duties included in the price? (DDP)
United States: We do not ship using DDP (Delivered Duty Paid) where before it was applied and it was as follows;
- A 12.5% customs duty and 1% carrier handling fee (13.5% in total) are charged in advance.
- These fees were included in your total payment.
- You were not be required to pay additional fees upon delivery.
Other countries:
- Customs duties and import taxes are not also included.
- Customers are responsible for paying any applicable fees upon delivery.
Will I have to pay customs duties?
For non-US shipments, yes — customs duties are applied upon arrival. The amount depends on your country's regulations. Please check your local customs rules before ordering.
For US shipments, duties are pre-paid (DDP) as described above.
Any precautions for international shipping?
Import restrictions and duties vary by country. Please confirm your local customs regulations before ordering. We can provide commercial invoices and packing lists to assist with customs clearance for your B2B shipments.
OTHERS
Can I get a tracking number?
Yes. Tracking information will be sent via your preferred contact method (WhatsApp or Email) after the order is shipped.
How can I contact you?
You can reach us through:
- Contact form on this website
- Email: info@elitecardmarket.co.uk
- WhatsApp or your preferred contact method (set during registration)
We typically respond within 1 business day.
What are the minimum order requirements?
Minimum order quantities (MOQ) vary by product and are displayed on each product page. For your first order, we recommend starting with a smaller quantity to test the process. Contact your account manager to discuss terms for larger orders.
Still have questions?
Our team is here to help. Reach out anytime.